Troubleshooting Your System

Welcome to the Region Solar + Electric Troubleshooting Guide. This page is designed to help you identify and resolve common issues with your solar or battery backup system.

Guidelines for How to Troubleshoot Your System

Before contacting support, perform a few simple checks that may quickly resolve your issue.

Check Your Inverter Display:

Most inverters feature a digital display showing system status, power production, and any error codes. Make note of any messages or codes you see.

Ensure All Breakers Are ON:

Check the circuit breakers linked to your solar or battery system in your main electrical panel and any dedicated solar sub-panel. Confirm they are all in the “ON” position.

Verify Internet Connection & Monitoring App:

Many modern solar systems rely on an internet connection for monitoring. Ensure your home’s Wi-Fi or internet connection is active and stable. Then, check your solar monitoring app for any alerts or abnormal readings.

Look for Physical Damage:

Visually inspect your solar panels and wiring for any obvious signs of damage, such as broken glass, loose wires, or animal nests.

Listen for Unusual Noises:

Pay attention to your inverter or battery unit for any unusual sounds like buzzing, humming, or clicking that seem out of the ordinary.

Frequent Troubleshooting Issues/Topics

Error Codes on Inverterben2025-07-25T04:14:37-04:00

Error Codes on Inverter

Refer to your inverter’s manual for specific error code explanations.

Monitoring App Not Updatingben2025-07-25T04:13:51-04:00

Monitoring App Not Updating

This typically points to an internet connectivity issue with your inverter’s communication device.

Battery Not Charging / Dischargingben2025-07-25T04:12:45-04:00

Battery Not Charging / Discharging

Verify the battery settings on your inverter and ensure there are no physical disconnections.

System Shutting Down Unexpectedlyben2025-07-25T04:12:16-04:00

System Shutting Down Unexpectedly

This could indicate an inverter fault, a grid issue, or a battery problem. Look for error codes.

No Power Production / Low Power Productionben2025-07-25T04:11:53-04:00

No Power Production / Low Power Production

This is often the most common concern. Check weather conditions (cloudy days affect production), inverter status, and any recent changes to your electrical system.

Steps to Take When Troubleshooting

Identify the Problem

Clearly define the issue you’re experiencing (e.g., “My solar system isn’t producing power,” or “My battery isn’t charging”).

Perform Initial Checks

Go through the “Top 5 Things to Check For” listed above.

Consult Your Manuals

Refer to the owner’s manuals for your inverter and battery system. They often include specific troubleshooting steps and explanations for error codes.

Document Your Findings

Make notes of any error codes, unusual behavior, or actions you’ve already taken. This information will be crucial if you need to contact support.

Contacting Support

If you’ve gone through the troubleshooting steps and are still experiencing issues, please contact the appropriate party.

Contact the Manufacturer of Your Inverter

Contact the Manufacturer of Your Battery

Contact Your Installer

If your system was installed by a company other than Region Solar + Electric, please contact them directly for support.

Contact Region Solar + Electric

If you are an existing Region Solar + Electric client and require further assistance, or your original installer is no longer in business, please fill out the form below. Providing as much detail as possible will help us diagnose and address your issue efficiently.

Are you an existing Region Solar + Electric Client?(Required)

Yes

System Registered Owner Information:

Your Full Name:(Required)

First Last

Email Address:(Required)

Phone Number:

Address of Solar or Battery Backup Installation:(Required)

Street Address Address Line 2 City ZIP / Postal Code

Describe Your Issue:

State your issue and provide as much detailed information as possible:(Required)

What actions have you taken to troubleshoot your issue?(Required)

Have you already contacted the manufacturer?(Required)

Yes

Important Note:

We at Region Solar + Electric will do our best to respond to your troubleshooting inquiry as soon as possible. Please keep in mind that our team and technicians may be dealing with similar emergencies, especially during storm-related events. Please be safe, and in the case of an immediate emergency, contact 911.

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